If you have problems with the accessibility of the website, please contact us at office@pionier.net.pl. Requests for non-accessible information and requests for accessibility can be made through the same route.

Anyone has the right to request that a digital website, mobile application or some element thereof be made accessible. It is also possible to request that information be made accessible through an alternative means of access, for example by reading a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should include the identity of the person making the request, an indication of which website or mobile application is being requested and how to contact it. If the requester indicates that he/she wishes to receive the information using an alternative means of access, he/she should also specify how the information can be presented in a way that is convenient for him/her.

The public entity should comply with the request without delay and at the latest within 7 days from the request. If it is not possible to comply with this time limit, the public entity shall inform the requesting party without delay when the fulfilment of the request will be possible, but no later than 2 months from the date of the request. Where digital accessibility cannot be ensured, the public body may propose an alternative means of accessing the information.

Where a public body refuses to comply with a request for accessibility or an alternative means of accessing the information, the requester may lodge a complaint about the digital accessibility of the website, mobile application or element of the website or mobile application. After the procedure described above has been exhausted, an application may also be made to the Ombudsman.